Terms & Conditions
Returns
If you believe you have received the wrong product or have changed your mind about the product please contact us on enquiries@helenexley.com or use the Contact Us enquiry form within 14 days of receipt and we will be happy to provide return information. You will receive a refund within 14 days of receipt of the returned product/s. Please note that goods being returned remain your property until they are received by Exley Publications Ltd. Unless the refund is due to a faulty or incorrect item, your refund will not include P&P costs.
Shipping
Shipping to a UK address will be either a 1st or 2nd class service with Royal Mail. You can select your preferred service at checkout. Orders over £30 qualify for free 2nd class postage to a UK address. We can ship to an international address. All international parcels are sent using a tracked service, we have found this to be the only reliable way to get orders to our customers. International shipping costs start from £12.95 (and depend on your location). Please bear in mind that due to Covid-19 services in some regions may be delayed.
Shipping Method: UK orders under £10
Service: 2nd Class
Price: £2.95
Shipping Method: UK orders £10 - £29.99
Service: 2nd Class
Price: £3.95
Shipping Method: UK orders over £30
Service: 2nd Class
Price: FREE!
International orders
Shipping Method: under £15
Service: Tracked Service
Price: £15.00
Shipping Method: £15 - £24
Service: Tracked Service
Price: £20.00
Shipping Method: £25 - £39
Service: Tracked Service
Price: £25.00
Shipping Method: £40+
Service: Tracked Service
Price: £38.00
Payment Methods
We accept payment online via credit or debit card and PayPal.
If you have a promotional code, please enter that at checkout to receive your discount.